FREE RETURNS

We stand by our products. If you are unsatisfied with your order, there is a manufacturing defect on any of our products, or you have received a product that has been damaged during shipping, please submit a request using the button below including any details of your return. Upon receipt of your request, we will send instructions on how to best return or exchange your goods. There will be no charge for the return or exchange and we will get a replacement to you as soon as possible. For more information on our return policy, email support@smithandrogue.com

SHIPPING 

Free shipping is available on orders that total $75 or more. This offer is only available within the continental United States. 

Shipping costs are determined by an item's size, weight, shipping method and delivery address. We will show an estimated shipping cost in your final shopping cart. 

In-stock merchandise will normally arrive 3-6 days after the order is received. Orders are shipped via UPS ground or USPS. Tracking information will be e-mailed to you. We offer ground shipping to the United States, Alaska, and Hawaii.

When will your items ship? 

Most orders will ship within 48 hours of purchase (during regular business days). Orders placed over the weekend will not ship out until Monday, unless in the case of a holiday. 

Shipping Speed?

At the moment we offer ground shipping. We use whichever carrier (USPS or UPS) can give you the best deal.

Order Confimation and Shipping Notification

Once an order is placed, a order comfirmation is sent to your inbox. Once the order is packed and checked in, you will recieve a shipment notification email with a tracking number.

Order Fulfillment + Multiple Shipments

On occassion orders are fulfilled from mutiple locations, depending on availability. So don't fret if all of your items don't come in one package. You will recieve a shipment notification and a tracking number for each shipment.

Guest Check Out

If you checked out as a guest, look for order confirmation and shipping info in your inbox.

What is considered a holiday?

• New Year's Day
• 4th of July
• Martin Luther King Jr. Day
• Labor Day
• President's Day
• Thanksgiving and the day after Thanksgiving
• Memorial Day
• Christmas Eve and Christmas

We are always learning and we know we can always be better.  Please reach out with any questions or concerns with your purchase and we will do our very best to make it right.  We want the products you buy from us to last a very long time, and even better if they can be passed on.  

We are always going out on new adventures, designing new products, and telling old stories.  Keep up by signing up below.